Last updated: 17 October 2026. If you created your account before that date, this version applies to you from 10 November 2026; until then the version you agreed to applies. For accounts created before 14 October 2026, that is the previous version.
1. Who we are and this agreement
A Canadian company runs ViralHunter, and using it means you accept these terms.
ViralHunter is a service of CONTENT CREATOR COACHING INC., 155 Commerce Valley Drive East, Thornhill, Ontario, L3T 7T2, Canada. By creating a ViralHunter account or using the service, you agree to these terms and to our Privacy Policy. If you don't agree, don't use the service.
You must be at least 18, or the age of majority where you live if that is higher, and able to enter a binding contract to use the service.
When you use EverSell, EverSell's Terms of Service and Privacy Policy also apply.
2. The service
ViralHunter helps you find and learn from public videos that already work; the DM assistant is sold separately as EverSell.
ViralHunter is a content-intelligence tool that helps faceless content creators track high-performing Instagram and TikTok videos, transcribe them, analyze their angles, and generate new scripts in their own voice using AI. What we gather is public videos, their stats and captions, transcripts we generate, and cover images, which we collect through third-party scraping services and process on your behalf. It also includes the Tapa AI coach and a research API on the Innovator plan. Our AI DM assistant, which answers Instagram and Facebook messages for you, is sold separately as EverSell. If your ViralHunter plan already included it, it still does, and you use it at EverSell.ai with this same account.
3. The DM assistant acts on your behalf
The assistant sends messages from your account in your name, and what it sends is your responsibility.
When you connect an Instagram or Facebook account and switch the assistant on, it sends messages from that account in your name without you reviewing each one first. Depending on how you set it up, it:
- replies to direct messages, including replies to your stories
- messages people who comment a keyword you choose on your posts, and can post the public reply you set under their comment
- sends follow-up messages to people who stop replying (on by default; you can turn them off in the assistant's settings), and stops messaging anyone who asks it to stop
- sends the product links and offers you give it
- messages past conversations in bulk when you start a bulk send (Meta only delivers these to people who messaged you in the last 24 hours)
It hands a conversation to you, and emails you, when it should not answer on its own (for example a support question, or someone who seems to be in distress). You can switch it off at any time, and you can read every conversation it has.
By default the assistant writes as you. If someone asks whether they are talking to a bot, it answers as you. It never calls itself AI or a bot, and there is no setting that makes it say the replies are automated. If the law where you or the people you message are, or Meta's policies, require you to tell people they are talking to an automated system, you must do that yourself, for example in your profile or in your first message, or not use the assistant with those people. You can email support@viralhunter.app if you would rather it say that a team or tools help you keep up with your messages.
You are responsible for the account you connect and for everything the assistant sends from it: your offers, prices and claims, the products and links you give it, and the instructions you write. You are also responsible for following Meta's platform terms and the laws that apply to you and to the people you message, including rules on marketing messages, consumer protection, and any requirement to disclose that messages are automated or written by AI. Follow-ups and bulk messages can count as marketing messages under laws such as Canada's anti-spam law, so you confirm that you have consent, or another lawful basis, to message each person the assistant contacts. Meta can limit or block accounts that send automated messages, and we can't control that.
4. Your account and teammates
Keep your sign-in details safe; what happens under your account, and what your teammates do in it, is on you.
You're responsible for keeping your password safe and for everything that happens under your account. Tell us immediately at support@viralhunter.app if you suspect unauthorized access. One person per account; sharing accounts violates these terms. If you invite teammates to your workspace, you're responsible for what they do in it, and they can see the data in that workspace.
API tokens you create are secrets: anyone holding one can use the API as you. Keep them safe and revoke any token that leaks from Settings.
5. Acceptable use
Use ViralHunter honestly: no scraping us, no harassing creators, no spam or false claims from the assistant.
You agree not to:
- Reverse-engineer or scrape ViralHunter itself
- Use the service to harass, defame, or impersonate any creator whose content you track
- Republish ViralHunter-generated content (transcripts, analyses, scripts) as if it were your own original analysis without modification
- Use the service to generate content that violates Instagram, TikTok, Anthropic's, or applicable platform terms
- Attempt to bypass usage limits, paywalls, or rate limits
- Use the DM assistant for spam, harassment, or deceptive practices, or to make health, financial or earnings claims you cannot back up
- Connect an account you don't have the right to connect
- Use the service where Canadian or US sanctions prohibit it
The acceptable-use rules on the research API's documentation page also apply when you use the API. Section 14 says what we can do when these rules are broken.
6. Credits and usage limits
Plans include credits that renew on a rolling 30-day cycle; reply packs never expire.
Plans come with usage credits for metered features, such as script generations, Tapa coach messages and DM assistant replies; the amounts for each plan are shown on the Upgrade page. A plan's credits renew on a rolling 30-day cycle (not the calendar month), and unused plan credits don't carry over. You can also buy one-time packs of DM assistant replies on EverSell. Purchased replies don't expire, and they are used only after your plan's replies run out.
Each reply turn the assistant sends uses one credit (a turn can be several messages in a row), and automatic follow-ups and bulk messages use credits too. A reply we know failed to send is credited back. When you run out, the assistant stops answering and hands new messages to you until you have credits again.
7. Billing
Paid plans bill in advance through Stripe and renew until you cancel; anything that charges on its own is spelled out before you turn it on.
Paid plans are billed in advance, monthly or yearly, via Stripe, our payment processor, plus any tax that applies. Subscriptions renew automatically at the end of each billing period until you cancel. If a promo code gives you a free or discounted first period, the full price is charged automatically when it ends unless you cancel first. Cancel any time from the Upgrade page, or from Settings, where Billing & invoices opens Stripe's hosted billing portal; there you can also update your payment method and download past invoices. Cancelling stops the next renewal, and your plan stays active until the end of the period you have paid for.
Moving to a higher plan takes effect straight away and charges the prorated difference, which we show you before you confirm. Moving to a lower plan takes effect at the end of the period you have paid for. Plans and reply packs for the DM assistant are sold on EverSell and billed through Whop, under EverSell's terms.
Automatic charges. Some purchases repeat or happen on their own once you set them up: a subscription renews, a free trial or free first period turns into a paid one, and where we offer it, you can turn on automatic purchases such as buying more DM assistant replies when your balance runs low. When you turn on anything that charges automatically, you authorize us and our payment processor to charge your saved payment method for each charge it makes, until you turn it off or cancel. We show you what it buys, how much each charge is, and what triggers a charge where you turn it on. Turning it off stops future charges; it doesn't undo charges already made.
Price changes. We may change the price of a plan or pack with at least 30 days' notice by email. A new price applies from your next renewal after the notice period, never to a period you have already paid for. If you do not accept it, cancel before the renewal and the new price is not charged.
Delivery. ViralHunter is software delivered electronically. Access to your plan opens the moment Stripe confirms your payment: there is no shipping period, no waiting list (except for plans we explicitly gate behind one), and no physical product. If you don't see your plan within a few minutes of payment, email support@viralhunter.app and we'll resolve it.
8. Cancellation and refunds
Cancel any time and keep access to the end of the period; unused packs are refundable for 14 days; consumers keep their local rights.
Subscriptions are non-refundable for partial periods. When you cancel a paid plan, your access stays active through the end of the current billing period and then ends. We don't pro-rate refunds for the unused portion.
Reply packs and automatic top-ups: if your DM assistant hasn't sent any replies since the charge, email us within 14 days of it and we'll refund it in full. Refunding an automatic top-up also turns automatic top-ups off until you ask us to turn them back on. Once replies have been sent, or after 14 days, it can't be refunded.
Billing errors: if you were charged twice, charged after cancellation, or charged for a period you couldn't access the service, email support@viralhunter.app within 30 days of the charge and we'll review. Approved refunds go back to your original payment method, through Stripe or Whop depending on how you paid, and usually show within 5 to 10 business days.
Chargebacks: please contact us before disputing a charge with your bank; we usually resolve it faster directly. While a dispute is open we pause automatic top-ups. If a chargeback is decided in your favour, we cancel the subscription that charge paid for and move the account to the Free plan.
If you are a consumer in the United Kingdom or the European Economic Area, you can cancel a new subscription within 14 days of buying it and we refund you, less a proportionate amount for the days you used the service. Where the law of your country gives you a right to cancel or to a refund we have not described here, that right applies.
Free tier: the Free plan has no charges, so no refund applies.
9. Your content and ours
You own what you make in ViralHunter; public videos stay their creators'; we use your content only to run the service for you.
You own everything you create in ViralHunter: your scripts, your voice profile, your saved videos, your collections, and the products, instructions and conversations you give the DM assistant. We claim no rights over your content. You give us a licence to store, copy, process and send that content, and to let the providers named in our Privacy Policy do the same, only as needed to run the service for you, and to compute de-identified statistics across accounts as the Privacy Policy describes.
The public videos, captions and cover images you find in ViralHunter come from Instagram and TikTok. We collect that public content on our own responsibility; it stays the property of the creators who posted it, and ViralHunter is a tool for finding and learning from it, not for republishing it.
ViralHunter's software, design and name are ours. These terms give you the right to use the service, not to copy it.
10. AI-generated content
AI writes the scripts, answers and DM replies, and AI can be wrong, so check before you rely on it.
Scripts, analyses, transcripts, coach answers, profile-setup suggestions and DM assistant replies are written by AI models: Claude (Anthropic); for most DM replies a GLM model (Z.ai) whose drafts Claude reviews; and for profile pictures an OpenAI model. Like any AI output, they may occasionally be inaccurate, biased, or similar to existing content. You're responsible for reviewing and editing AI-generated scripts before publishing them, and for checking how the assistant describes your products. We don't guarantee that AI output is original, accurate or fact-checked.
12. Copyright and other complaints
If something on ViralHunter infringes your rights, tell us and we answer within 10 business days.
ViralHunter analyzes public video content from Instagram and TikTok, and its users save and create content of their own. If you believe content on the service infringes your rights, send a notice to support@viralhunter.app including:
- The URL or specific item on ViralHunter you want removed.
- A description of the original work and your ownership of it.
- The date and time of the alleged infringement.
- Your contact information (name, address, phone, email).
- A statement that you have a good-faith belief the use isn't authorized, and that the information in your notice is accurate.
If the content was saved or posted by a ViralHunter user, we forward your notice to them as the Copyright Act (Canada) requires and tell you we did. If it is content we collected from Instagram or TikTok, we remove it from the service when we confirm your ownership. We answer within 10 business days. If you believe a notice about your content was wrong, write to the same address. Repeat infringers' accounts are terminated. Other complaints, for example about how a creator is being treated through the service, go to the same address.
13. Availability
We aim for high uptime but don't promise it; a full day's outage on our side earns a credit.
We aim for high uptime but don't guarantee any specific service level. Apify, Anthropic, zernio, Meta, and our other dependencies can fail; when they do, parts of ViralHunter will too, and messages to your connected accounts may go unanswered until they recover. We'll work to restore service quickly. If an outage on our side keeps you from using a paid plan for more than 24 hours in a row, email us and we'll credit or refund that time.
14. Suspension and termination
You can delete your account any time; we can suspend or end accounts that break these terms, and we tell you why.
You can delete your account any time from Settings. Unlike cancelling a plan, deleting cancels every subscription on the account, including an EverSell plan billed through Whop, straight away (time remaining on the current period is not refunded) and stops the DM assistant. For 30 days you can restore the account from the banner at the top of either app or from ViralHunter Settings, or, for an EverSell plan bought through Whop, by starting a new plan; restoring does not bring the cancelled plan back. After the 30 days your data is permanently erased as the Privacy Policy describes. If you have invited teammates, remove them first; deleting the owner's account deletes the shared workspace.
We may suspend or end your account, or the assistant on it, where we reasonably believe it is sending unlawful, deceptive or harmful messages, where it breaks these terms, where Meta restricts the connected account, where payment fails, or where it runs up extraordinary costs, and we will tell you why. We can also close accounts that have been inactive for over 12 months, with notice. Sections 9, 10 and 15 to 20 continue to apply after your account ends.
15. Warranties and disclaimers
The service is provided as is, with no promise of results, except where the law gives you one.
ViralHunter is provided "as is" and as available. We don't promise that it will be uninterrupted or error-free, that the content we collect is complete or current, or that using it will produce any particular follower, view or sales result. Nothing in this section limits rights the law gives you as a consumer, including any statutory guarantee of quality or fitness that cannot be excluded.
16. Limitation of liability
Our liability is capped at what you paid us in the last 12 months, except where the law does not allow a cap.
Our total liability for any claim related to the service is limited to the amount you paid us in the 12 months before the claim. We're not liable for indirect or consequential damages, including lost profits, lost sales or a restricted social media account. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or any liability that cannot be limited under the law where you live.
17. Indemnity
If a third party comes after us because of what you did with the service, you cover it, unless we caused it.
You will indemnify and hold harmless ViralHunter and its officers and staff from any third-party claim, fine or cost (including reasonable legal fees) arising from the content, offers, claims and instructions you give the assistant, the accounts you connect, your use of the service in breach of these terms, or your breach of a law or platform rule that applies to you. This does not apply to a claim caused by our own breach of these terms or by our negligence, and does not limit any right you have as a consumer.
18. Governing law and disputes
Ontario law applies; consumers keep their local courts; everyone else arbitrates in Toronto, and we pay the fees for small claims.
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-laws rules. Before filing any formal claim, please email support@viralhunter.app so we can try to resolve it directly.
If you are a consumer, nothing in these terms takes away rights you have under the consumer protection law of the place where you live, including your right to bring a claim in your local courts or to take part in a class proceeding, and the arbitration paragraph does not apply to you. Otherwise, any unresolved claim shall be settled by binding arbitration administered by the ADR Institute of Canada under its Arbitration Rules, seated in Toronto, Ontario, on an individual basis; either party may instead bring an eligible claim in small claims court. We pay the arbitration filing and arbitrator fees for any claim under CAD 10,000.
19. Changes to these terms
Material changes come with 14 days' email notice, and you can cancel with a refund if you don't accept them.
We may update these terms. If a change is material we email every active account at least 14 days before it takes effect, saying what changed and when. If you do not accept a change you can cancel before that date and we refund any period you have paid for but not used. Using ViralHunter after the effective date means you accept the new terms. The date at the top of this page says when it last changed, and the version before it stays readable at /terms/previous.
20. General
The usual: if one part fails the rest stands, this is the whole agreement, and beta features can change.
If part of these terms is found unenforceable, the rest still applies. These terms, the Privacy Policy and the plan and price shown when you buy are the whole agreement between us and replace earlier versions. We may assign these terms to a successor of our business; you may not assign them. Not enforcing a term is not a waiver of it. Features marked beta may change or stop without notice. If you give us feedback we may use it without owing you anything.
Operated by
CONTENT CREATOR COACHING INC.
155 Commerce Valley Drive East, Thornhill, Ontario, L3T 7T2, Canada